Terms of Service

Last Updated: May 26, 2025

1. Agreement to Terms

By accessing our website at https://hymeai.com or using our AI services ("Services"), you are agreeing to be bound by these Terms of Service and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing our Services.

2. Description of Services

Hyme AI provides artificial intelligence-powered software solutions, including but not limited to data analysis, automation tools, and integration services with third-party enterprise resource planning (ERP) systems and other business applications.

3. Account Registration and Security

• You must provide accurate, complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account
• You must be at least 18 years old to create an account
• One person or entity per account; sharing accounts is prohibited

4. Acceptable Use and User Responsibilities

You agree to use our Services only for lawful purposes and in accordance with these Terms. You may not:

• Use the Services to generate harmful, illegal, or malicious content
• Attempt to reverse engineer, decompile, disassemble, or extract proprietary algorithms or source code
• Modify, alter, translate, or create derivative works of our Services
• License, sublicense, resell, distribute, lease, rent, or transfer our Services to third parties
• Copy, frame, mirror, or reproduce any part of our Services
• Build competitive products or copy features and functions of our Services
• Perform benchmarking or comparative analysis and disclose results to third parties
• Circumvent technological protection measures or access controls
• Overload our systems or attempt to gain unauthorized access
• Interfere with or disrupt the integrity or performance of our Services
• Violate any applicable laws or regulations
• Input confidential information belonging to third parties without proper authorization
• Use the Services in any way that imposes unreasonable load on our infrastructure

5. AI Service Limitations and Disclaimers

Important Notice About AI Services:

• Our AI services may occasionally produce inaccurate, incomplete, or inappropriate responses
• AI-generated content should be reviewed and verified before use in business-critical applications
• We do not guarantee the accuracy, completeness, or reliability of AI outputs
• Users are responsible for validating AI-generated content before implementation
• Our AI services are tools to assist decision-making, not replace human judgment

6. Data Processing and Privacy

• We process personal data in accordance with our Privacy Policy and applicable data protection laws
• You retain ownership of data you input into our Services ("Customer Data")

Data Usage Rights: We have the right to collect and analyze data relating to the provision, use, and performance of our Services. We may:

• Use such information to improve and enhance our Services, including training and improving our AI models
• Disclose data in aggregate or de-identified form in connection with our business
• Develop insights, learnings, and analytics from such data

• We will not use personally identifiable information (PII) or confidential business data for these purposes without your explicit consent
• All data usage complies with applicable data protection laws
• For business integrations, you are responsible for ensuring proper authorization to share business data
• Data retention periods are specified in our Privacy Policy

7. Intellectual Property Rights

• Your Content: You retain ownership of content you input into our Services
• AI-Generated Output: You own the output generated by our AI services based on your inputs, subject to these Terms
• Our IP: Hyme AI retains all rights in our software, algorithms, and proprietary technology
• Third-Party Content: You must respect third-party intellectual property rights when using our Services

8. Third-Party Integrations and Services

• Our Services may integrate with third-party systems including ERP platforms and AI services (such as OpenAI, Google, and Anthropic)
• You are responsible for maintaining proper licenses and permissions for integrated systems (excluding AI services)
• Use of third-party services is subject to their respective terms of use and policies
• We are not liable for issues arising from third-party system failures, outages, rate limitations, or data breaches
• We make no warranties regarding the continuous availability or performance of third-party services
• Integration availability may vary and is subject to third-party API limitations
• You must comply with third-party terms of service for integrated systems

9. Service Availability and Support

• We strive to maintain high service availability but do not guarantee 100% uptime
• Scheduled maintenance will be announced in advance when possible
• Support is provided during business hours
• Emergency support may be available for enterprise customers

10. Payment Terms and Billing

• Subscription fees are billed in advance according to your chosen plan
• All fees are non-refundable unless explicitly stated otherwise
• We reserve the right to modify pricing with 30 days' notice
• All prices are exclusive of applicable taxes
• Late Payment and Suspension: If any undisputed fees are 30 days or more overdue, we may, after five (5) days written notice and opportunity to cure: (a) suspend Services until fees are paid in full, or (b) terminate this Agreement and accelerate unpaid obligations

11. Confidentiality

11.1 Definition: "Confidential Information" means all proprietary information disclosed by either party, including but not limited to our Services, software, algorithms, business methods, customer data, pricing, and any non-public information related to our business.

11.2 Obligations: Each party agrees to:

• Maintain confidentiality of the other party's Confidential Information
• Use the same degree of care to protect Confidential Information as used for own confidential information, but no less than reasonable care
• Use Confidential Information solely for purposes related to these Terms
• Limit disclosure to employees/contractors with need-to-know who are bound by confidentiality obligations
• Not disclose the terms of this Agreement to third parties (except to legal/financial advisors or for enforcement)

11.3 Exceptions: Confidential Information excludes information that:

• Is publicly available through no breach of this Agreement
• Was known prior to disclosure
• Is independently developed without use of Confidential Information
• Is received from third parties without breach of confidentiality

11.4 Legal Disclosure: Either party may disclose Confidential Information if required by law, provided they give prompt written notice and cooperate to limit disclosure.

12. Professional Services and Implementation

• Implementation and integration services may be provided as specified in separate agreements
• Customer is responsible for providing accurate, complete, and timely data and materials necessary for service implementation
• We are not liable for delays or failures resulting from customer's failure to provide required materials or cooperation
• Training and ongoing support will be provided by our staff as needed
• Implementation timelines are estimates and may vary based on customer cooperation and complexity
• Additional professional services may be available subject to separate agreements

13. Termination

• Either party may terminate this agreement with appropriate notice as specified in your service plan
• We may immediately terminate accounts that violate these Terms
• Upon termination, you will have 30 days to export your data
• All payment obligations survive termination

14. Data Security and Compliance

• We implement industry-standard security measures
• We comply with applicable data protection regulations including GDPR
• Security incidents will be reported as required by law
• You are responsible for implementing appropriate security measures on your end

15. Indemnification

15.1 Our IP Indemnification: We will defend you against third-party claims that our Services infringe intellectual property rights, and pay resulting damages, provided you:

• Give prompt written notice of claims
• Grant us control of defense and settlement
• Provide reasonable cooperation
• This does not apply to claims arising from: (a) your modifications to our Services, (b) combination with non-Hyme materials, (c) use contrary to these Terms, or (d) your content/data

15.2 Your Indemnification: You agree to indemnify us from claims arising from:

• Your violation of these Terms or applicable law
• Your violation of third-party rights
• Content/data you submit that infringes intellectual property rights
• Alleged breach of your representations or warranties

15.3 IP Claim Remedies: If we face IP infringement claims, we may at our option: (a) modify the Services, (b) obtain usage rights for you, (c) replace with non-infringing alternatives, or (d) terminate with pro-rated refund

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
• We are not liable for indirect, incidental, consequential, or punitive damages
• We are not liable for business interruption, lost profits, or data loss
• This limitation applies even if we have been advised of the possibility of such damages

17. Warranties and Disclaimers

• Services are provided "AS IS" without warranties of any kind
• We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose
• We do not warrant that Services will be uninterrupted, error-free, or secure
• You use our Services at your own risk

18. Modifications to Terms

• We may modify these Terms with 30 days' notice to registered users
• Continued use after modifications constitutes acceptance
• Material changes will be highlighted in our communications
• Enterprise customers may have different modification procedures

19. Governing Law and Dispute Resolution

• These Terms are governed by the laws of New York, United States
• Disputes will be resolved in the courts of New York, United States
• Small claims may be pursued in appropriate courts
• International users retain rights under applicable consumer protection laws

20. Miscellaneous

• If any provision is found unenforceable, the remainder remains in effect
• These Terms constitute the entire agreement between parties
• Failure to enforce any provision does not waive our rights
• Assignment of rights requires written consent

21. Export Control Compliance

• Both parties shall comply with all applicable export control laws and regulations
• You represent that you are not located in, under control of, or a national/resident of any country subject to U.S. sanctions
• You are not on any restricted party lists maintained by the U.S. government
• You will not export, re-export, or transfer our Services in violation of applicable export control laws
• We reserve the right to restrict access if we believe your use violates export control laws

22. Contact Information

For questions about these Terms of Service:

Hyme Software, Inc.
1111b South Governos Ave, STE 28360
Dover, DE 19904
United States

Email: pn@hymeai.com
Phone: +44 7453532204
Legal Notices: legal@hymeai.com

This document was last updated on May 26, 2025. Previous versions are available upon request.